Not happy at all. Told me to plan 1 hour for a dental appointment. Took 2.5 hours. After numbing me and drilling they changed it from insurance covers all for a filing to we can't fill this and need to do a crown. To we don't have time to do the crown today and by the way it will be $1200. $600 after insurance. My tooth wasn't even bothering me but they said it was necessary to "fix" the tooth. Now they have drilled my tooth down so much and food is getting stuck in between my teeth. I will never go back here again. Will need to go elsewhere to get my tooth fixed. Highly do not recommend
They took molds of my entire mouth and sent me to an oral surgeon to have all of my teeth pulled. Luckily, I called about an insurance issue or I would be toothless without molds to make dentures. The dentist decided that he didn’t want me as a patient but no one bothered to tell me. If it wasn’t for an insurance issue, I wouldn’t have known. The receptionist told me, “We probably shouldn’t have billed this to your insurance because he is not going to do it.” This happened in April 2023. I immediately wrote a letter requesting a final bill, an explanation of what happened to my molds and an estimate for the cost of my records request. I NEVER HEARD FROM THEM AGAIN! Fine by me except for my records. It’s a violation of Federal and State law to withhold records from the patient. HIPAA and Ohio law are clear that patients can request and dentists must provide records to a patient provided the patient pays the statutory fee(s) enumerated in Ohio Revised Code 3701.741, et seq., but six months later, nothing. Do I have to report them to the Dental Board to get them?!? I have had two second opinions and both dentists looked at the proposed treatment plan Watermark provided and both were flabbergasted. I didn’t need almost all of the procedures listed on the initial plan. Even Dr. Culley asked what the big deal was because my teeth weren’t that bad. Both consults took new X-rays because Watermark wouldn’t even send them to the dentists. My insurance and I paid for the X-rays, but they won’t provide them. I saw two dentists at Watermark. The first dentist noted approximately $30K in work not including a visit to an endodontist. I asked about dentures or in between measures, but I was told my teeth were too bad for in between measures. It was the first treatment plan or dentures. Both consults said that that was ridiculous. All of this unprofessional behavior started because I complained about a hygienist. I have an injury. Despite advising the hygienist at my first appointment, she manhandled me and exacerbated my injury on purpose because she had a theory that I was faking. So she repeatedly tested her theory by doing all of the things I asked her to be careful about and waited for me to react. That was bad enough, but then she flat out told me that nothing was wrong with me. That’s why she was so rough because she was trying to prove that I wasn’t hurt. Since 2015, I have seen three board certified orthopedic surgeons, and numerous specialists, but a random dental hygienist knew better after knowing me for half an hour. You can’t imagine my relief!!! I was verbally attacked and I was physically assaulted by a know-it-all employee and when I told Dr. Culley he said, “Thanks for your feedback.” And, I never heard from them again. I understand protecting an employee, but seriously? I went there because of the great reviews. This was not my experience and it continues to be an infuriating experience.
I’ve seen Dr Culley for several years. He always explains things clearly. His office is good about squeezing me into his schedule promptly when I have an urgent need. Highly recommend this practice.
